Improving Patient Access - New system from Wednesday 15th April

We are pleased to advise that we are improving the way patients can communicate with the practice to ensure you receive the right care by the right professional at the right time. 

Following the new GP Contract updates that took place back in October 2025, the practice has had to make some changes to the way in which we manage patient access. With effect from Wednesday 15th April 2026, we will be moving towards a triage approach to assessing enquiries and appointment requests as they come into Practice. 

We are introducing an online form to contact the practice. Medical requests will be assessed clinically, and you will receive a response the same day.

The online form is available below by clicking on 'Contact Us Online'.

If you are unable to access the internet or complete the form, please ring 01538 399008 or call into the surgery where the receptionist will be able to help you.

For further information the Patient Participation Group will be available in the waiting room from the 23rd March to 27th March 2026 (9am-12pm & 2pm-5pm).

Thank you for your patience and understanding with the practice whilst we move to a Total Triage system.

Contact Us Online Form

Click on the 'contact us online link' below to access the online form.

If you contact us during core hours (08:00–18:30), your request will be reviewed the same day and actioned based on the information you provide. This may include booking an appointment, offering advice, signposting to another service, or requesting further details.

This system is for routine and non-urgent medical or admin request only.   

If you need more urgent help, call your GP on 01538 399008. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999

Patient Notice: Moving towards a Total Triage system from Wednesday 15th April 2026

We are moving towards a Total Triage system from Wednesday 15th April and we are currently making some changes to our appointment system. During this transitional period, we are unable to offer routine GP appointments and when you speak to a member of our reception team, they will explain this to you and guide you through the next steps.

For all other services or you require further assistance please press 1 and your call will be transferred to our next available receptionist or alternatively Press 2 to cancel an appointment.

Thank you for your patience while we move towards this new system particularly in relation to booking appointments further in advance.

NHS Friends and Family

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Page last reviewed: 17 March 2026
Page created: 21 January 2025