You can now access a wealth of health advice that’s clinically tailored to your symptoms.

Online Consultation allows you to check your symptoms, receive medical advice on non-urgent matters and submit a health request directly to your GP through an online portal. It’s simple to use so there’s no need to wait in phone queues. Click on the link opposite to access the system. 

This system is for routine and non-urgent queries only.   

If you contact us during core hours (08:00–18:30), your request will be reviewed the same day and actioned based on the information you provide. This may include booking an appointment, offering advice, signposting to another service, or requesting further details.

If you need more urgent help, call your GP. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999

Appointments are usually available from 8.00am to 12.30pm and 2.00pm to 5.20pm.

If it is urgent that you see a practitioner today you will be offered an appointment with the Duty Team, this consists of a Nurse Practitioner and GP. 

Please try and ring on 01538 399008 or call into the surgery as early as possible after 8am on the day for same day urgent appointments

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• contact us online if you need help with a non-urgent medical or admin request https://accurx.nhs.uk/patient-initiated/M83079
• use our online system - Patient Access
• phone us on 01538 399008, Monday to Friday from 8am-6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am-6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Enhanced Access and Out of Hour Appointments are available for patients within the Leek and Biddulph Primary Care Network.  These appointments are available from 4pm to 8pm Monday to Friday and 9am to 2pm on Saturdays and 9am to 12pm on Sundays.  The reception team will offer and book you one of these appointments and advise you of the location of the appointment where you need to attend.  This is not a walk in service.

You will most likely be seen by a clinician from another practice who can access your medical records, order tests and investigations and refer you on if required.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

Sometimes home visits are also performed by our Nurse Practitioner, Community Matron or District Nurses, who may call the doctor out if required.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your  NHS Account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 01538 399008 (option 2), Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need help when we are closed.

If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999

NHS 111 online (111.nhs.uk) is a digital triage service, available in England only. We use the same system ("algorithm") as the 111 phone service.

It is for people aged 5 and over.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs